Selling unused diabetic supplies takes four steps: check that the boxes qualify, request a quote, ship with a prepaid label, and receive payment after inspection. Supplies qualify when the box is factory sealed, undamaged and at least 7 months from the expiry date. Selling sealed, unexpired diabetic supplies that were not obtained through Medicare or Medicaid is legal in the United States.
Inspection takes place on arrival, each item is graded, and payment is issued by PayPal or check within 1 to 2 business days. The sections below explain each step, the condition rules, the legal rules and what happens to items that do not qualify.
Which diabetic supplies qualify for buyback
Factory sealed, unexpired diabetic supplies in the original US packaging qualify for buyback. We accept the following product families:
- Blood glucose test strips (OneTouch, Accu-Chek, Contour, FreeStyle, True Metrix)
- Continuous glucose monitor sensors, transmitters and readers (Dexcom G6, Dexcom G7, FreeStyle Libre 2, FreeStyle Libre 3)
- Insulin pump supplies (Omnipod pods and starter kits, Medtronic infusion sets and reservoirs, Tandem cartridges)
- Pen needles (BD and embecta, five box minimum) and lancets
- Inhalers in sealed retail packaging
Every accepted item appears on the quote tool with its own entry. An item that does not appear on the quote tool is not purchased. Sellers with a mixed collection, for example a relative’s leftover supplies, enter each product separately and receive one combined quote. Sellers who want to know what each product family pays can read our guide on how much diabetic supplies are worth.
How to check that a box qualifies
A box qualifies when the seal is intact, the expiry date is at least 7 months away and the packaging shows no tears, dents, stains or writing. Check the following before requesting a quote:
- Seal: the manufacturer seal is unbroken. An opened box is rejected even when every item inside is unused.
- Expiry: the printed expiry date is 7 months or more from the shipping date. Items closer to expiry are rejected.
- Packaging: no crushed corners, no water damage, no torn flaps, no handwriting. Minor shelf wear receives a reduced payout.
- Labels: pharmacy labels stay on the box. Our inspection team removes labels and shreds all personal information. A box with a label torn off and the surface damaged is graded as damaged.
- Origin: the item was not received through Medicare, Medicaid or another government program. Orange-label Dexcom items fall under that rule.
- Ownership: the seller legally owns the supplies.
The condition grades and photographs of accepted, deducted and rejected boxes are on the Rejected Products page.
How the buyback process works step by step
The buyback runs in four steps: quote, label, inspection, payment.
Step 1. Request a quote. Select each product on the quote page, enter the quantity, the expiry month and the box condition. The quote appears at once. The quote holds for 10 days.
Step 2. Print the prepaid label. The accepted quote generates a prepaid USPS shipping label by email. Pack the boxes in a sturdy outer carton with padding so the retail boxes do not shift. Attach the label and drop the parcel at any USPS location. Tracking updates arrive by email.
Step 3. Inspection. The parcel is opened on arrival and every item is checked against the quote: seal, expiry, packaging, label. Each item is graded as accepted, deducted or rejected. A photograph of every deducted or rejected item is sent with the inspection result.
Step 4. Payment. Payment for accepted items is issued by PayPal or check within 1 to 2 business days of inspection, Monday to Friday. PayPal payments arrive the same day they are issued. Checks arrive by USPS within 5 to 7 business days.
How refrigerated supplies are shipped
Insulin pens, insulin vials and GLP-1 pens ship in an insulated container with a cold pack so the product stays within the labelled storage range in transit. The seller packs the sealed boxes in the insulated container, adds the cold pack, closes the outer carton and attaches the prepaid label.
Shipping early in the week avoids weekend transit. Items that arrive warm, wet or with a damaged box are graded at inspection under the standard condition rules. The accepted brands are listed on the insulin pens and vials buyback page.
What happens to items that are rejected
Rejected items are disposed of at no charge or returned to the seller for a flat $6 shipping fee. The seller chooses the option when the inspection result arrives.
Items with minor shelf wear are not rejected; they receive a reduced payout and the deduction is shown on the inspection result. The full rejection list with photographs is on the diabetic supply condition rules page. The return and disposal terms are in the terms and conditions.
Why sellers have unused diabetic supplies
Unused diabetic supplies accumulate when a prescription, a device or an insurance plan changes. The common situations are listed below:
- A switch from finger-stick testing to a CGM leaves months of test strips unused.
- A change of insurer or pharmacy changes the covered brand and the old brand stays in the cabinet.
- Mail-order pharmacies ship 90-day quantities, so a dosage change leaves one or two sealed shipments.
- A family member passes away or moves into care and the household holds the remaining supplies.
Supplies in each situation qualify under the same rules: sealed, unexpired, legally owned. Test strips are the most common leftover item, and the test strip brands we buy are listed with their pack sizes.
Common mistakes that lower the payout
The three mistakes that lower a payout are shipping items close to expiry, shipping opened or damaged boxes, and entering the wrong product on the quote.
Check the expiry month before requesting the quote. Keep the seal intact; do not open a box to count the contents. Select the exact product and pack size on the quote tool, because an item that differs from the quote is re-graded at inspection.
Frequently asked questions
Can a caregiver or an executor sell a relative’s supplies?
Yes. The person responsible for the household sells the supplies under the same rules. Payment is issued in the name on the quote.
How long does the whole process take?
Shipping takes 2 to 5 days by USPS. Inspection is completed within 1 to 2 business days of arrival. PayPal payment arrives the day it is issued.
Can sealed boxes with a pharmacy label be sold?
Yes. The label stays on. Our team removes labels and shreds personal information after inspection.
Are expired test strips purchased?
No. Items closer than 7 months to the expiry date are rejected. Expired supplies are disposed of through a pharmacy take-back program.
Can supplies be dropped off in person?
No. All supplies ship by USPS with the prepaid label. Sellers in every state use the same process, and the comparison of selling test strips locally versus online explains why mail-in pays more.
What happens if the quote and the inspection differ?
The inspection result lists every item with its grade and a photograph of any deducted or rejected item. Payment covers the accepted items at the quoted price.
Which supplies pay the most?
CGM sensors and pump supplies carry the highest payouts, followed by insulin pens and brand-name test strips. The diabetic supply payout guide explains the factors.
